VUDU AT HOME: DISC-TO-DIGITAL Bugs?

[OSUGrad2X]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Well I did a search but could not find if anyone else posted this...

Has anyone successfully converted the dvd for The Fifth Element? All my other movies worked so far with the new in-home beta but Fifth element tells me it has trouble verifying the disc.

[lostinva]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Which is understandable to some point. But Gracenote seems to have all the issues where as Rovi seems to have no trouble identifying those same discs. Nor do I recall coming across a disc that Rovi couldn't identify out of my library. So, based on my limited observations I have to say Rovi >>>>> Gracenote.

Indeed. On the other hand, it's disappointing that Cinemanow and Flixster do not offer D2D on Blu-ray discs, even though Rovi supposedly supports these according to their web site.

I do work in my spare time as a database moderator at mymovies.dk (collection apps and WMC interface) that involves this very thing, and I can say from my experience it's generally a fairly trivial process to confirm if a disc is incorrectly matched and resolve it. In a nutshell, there's a couple things to look at such as what specific releases are associated with the disc (is there a black sheep in the list?). It's not an exact science, but usually there's enough data points to make an educated guess with a high degree of certainty.

Makes me wonder what the exact process is for Vudu/Gracenote and why it seemingly takes an eternity for it to happen.

[asrain]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Tried to due the Alvin and the Chipmunks: Chipwrecked BlueRay because it is on the list when you search the site part but then when you scan the DISC it says that you are not able to convert it because it is not on the list

[dswallow]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Some more Disc-to-Digital failures... though at least these let me pick the correct movie and submit it for "manual verification" (which seems like another name for circular file, frankly).

DVD
097361398747 - Van Wilder: Freshman Year Unrated - Manually verifying

Blu-ray
097361429342 - Grease - Manually verifying
794043144530 - Seven - Manually verifying

[rdodolak]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I think that's to be expected. Rovi and Gracenote are competitors and have their own methods and databases.

Which is understandable to some point. But Gracenote seems to have all the issues where as Rovi seems to have no trouble identifying those same discs. Nor do I recall coming across a disc that Rovi couldn't identify out of my library. So, based on my limited observations I have to say Rovi >>>>> Gracenote.

[lostinva]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I think that's to be expected. Rovi and Gracenote are competitors and have their own methods and databases.

[rdodolak]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Since Vudu licensed Gracenote, maybe she's trying to push you to go to them for issues.

What I find odd is that Gracenote has issues with all these discs yet Rovi has no trouble at all with identifying them properly.

[rdodolak]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

My reason for posting was only to highlight an alternate path. No way for me to know if it will help or not. I'm just a customer like you.

Thanks. I didn't know if you had used that method or not and had gotten results. I'll try and see what comes of it.

[tsken02]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Since Vudu licensed Gracenote, maybe she's trying to push you to go to them for issues.

[digitalfreaknyc]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I got a response from Gracenote:

Thanks for writing.

The following information is available on the VUDU support and might be helpful in understanding why all your movies are not available for Disc-to-Digital conversion. The list of movies available for Disc-to-Digital conversion is comprised of titles from studios that are participating in the UltraViolet program that have been legally cleared for digital distribution. VUDU expects the number of titles available for Disc-to-Digital conversion to grow over time.

Please contact VUDU support if you have any more questions: http://supports.vudu.com/

Sincerely,

Sonia Clerc

Gracenote, Inc. / Customer Support Specialist

sclerc@gracenote.com

Clearly she didn't understand so I responded. Never got a response from that.

Feel free to try and email her.

[tsken02]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

My reason for posting was only to highlight an alternate path. No way for me to know if it will help or not. I'm just a customer like you.

[rdodolak]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

We know they are using Gracenote for identification. You can send feedback directly to them too.

Here's the link with the information they need:
http://www.gracenote.com/company/faq/consumer/

Has this worked for you? I see that you can send them an email with some limited info on a specific title but how will this fix the identification issues without specific identification data from the disc. What was suppose to be nice about the VuduToGo D2D app is that it can pull data from the actual disc and this data could be used in future identification of the disc once the title is added to the Gracenote database. Does that mean Gracenote needs to acquire each title before they add it to their database?

[tsken02]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

We know they are using Gracenote for identification. You can send feedback directly to them too.

Here's the link with the information they need:
http://www.gracenote.com/company/faq/consumer/

[jeremymc7]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I can't see Vudu magically fixing all of these identification issues all at once right before they "officially" release the app and exit the Beta. Due to the low fix rate thus far I can only imagine that these issues will still exist after the beta ends.

This is why I gave up long ago and started buying second copies as studios reissued with UltraViolet and then selling one of them off. I know it sucks.

[rdodolak]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Apparently Vudu is keeping track of this thread but it feels like it's a lost cause at this point and it's probably more frustrating than anything else. I still have hundreds of titles which still aren't recognized and these titles have been this way for months or even from the start of the private beta. Based on my experience, only about 0.5% of those titles (and that's probably being generous) have been fixed at some point since the inception of the D2D program. With the low number of discs which have been fixed it's not even clear if manually matching the title and submitting that info through the D2D app does anything at all (i.e. is it a waste of time to even identify the title) or if those few fixed discs were just a coincidence.

I submitted a ticket for some of these titles and here's the response I received back from Vudu support:

Our apologies for the errors you've encountered using our In-Home Disc to Digital Beta. We're aware there are some movies that are still not being recognized. We're keeping track and fixing the issues as quickly as possible. Please visit our forums for updates and more information:

https://forum.vudu.com/showthread.ph...O-DIGITAL-Bugs

At this time there is not an ETA since it's still BETA, but our engineers are working hard on correcting this.

Sounds like Vudu isn't concerned about fixing these issues right now since the D2D program is still in Beta. However, aren't these the type of issues you want to identify and correct during the Beta period? I wouldn't think you would want to exit the Beta with all of these issues but rather fix them before the Beta ends. The interesting part is "fixing the issues as quickly as possible" yet only a fraction of a percent have ever been fixed to date.

I can't see Vudu magically fixing all of these identification issues all at once right before they "officially" release the app and exit the Beta. Due to the low fix rate thus far I can only imagine that these issues will still exist after the beta ends.