Im having the same issue where I cant click on continue and cancel. I can navigate but certain buttons don't work. I followed the directions on the 1st page but it did not work can you please help.
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
Im having the same issue where I cant click on continue and cancel. I can navigate but certain buttons don't work. I followed the directions on the 1st page but it did not work can you please help.
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
I am having a similar issue. I had a large order in the queue that must have gone a little stale. Tried reinstallation procedure and still can't view my order.Leave a comment:
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
Hi im having this same problem and i unistalled everything do u need to do something or do i have to keep trying to uninstall and reinstall?Leave a comment:
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
Okay that makes sense. I will make sure to do these in a more timely manner when possible.
Thank you!Leave a comment:
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
What happens is that when you add movies to your cart and they stay there for a while, a movie might be taken off the eligibility list and this breaks the cart and causes all kinds of issues for the customer. That's where we need to remove that title and resolve the issue.Leave a comment:
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
That cleared the cart and I can add movies again. Thank you!
Is there a time limit to how long you can leave titles in the cart?Leave a comment:
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
I have been having this issue as well. I did go through the steps on the first page and deleted the file and folder named. But after reinstalling Vudu and Air then logging back in I was still unable to view the order. I tried adding a disc as well and it did detect that but none of the buttons were responsive after.Leave a comment:
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
I wasn't using either of those. I encountered the issue in Windows 7 Home Premium then tried using my Windows 10 Home system to see if it worked differently. Both gave the same issue and I ultimately got it cleared in both using the method from the first page of this forum thread. I don't think it's an issue limited to the OS but rather the way it cached the information for either my account or he program. I'd lean towards the former since it was consistent across multiple PCs using different operating systems. Hope that helps you and your team figure out the long term issue and ultimately resolve it.Originally posted by FelipeF View PostLeave a comment:
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
I followed the directions to the letter on page 1 and it seems to have worked for now. I think the instructions for that may throw some people off because you do have to delete everything in those folders including the folders themselves and some people may not do that.Originally posted by mattriley3 View PostLeave a comment:
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
I am now receiving this issue after the disc read correctly. I tried logging out and it just endlessly prompts me for my password even after I enter it. I tried it on a different computer...same issue but didn't log out. The disc to digital splash info doesn't appear when you try to open that part of the program.Originally posted by FelipeF View PostLeave a comment:
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Re: Vudu to go "can't view order" or "continue" when disc doesn't read
Hi, I am having this same problem - nothing happens when I click on 'view order'. I have 50 items in my cart but I cannot complete order. I've tried deleting and even updating Vudu to Go. Please help. Thanks, SuzanneLeave a comment:
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