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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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  • Guest's Avatar
    Guest replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by rdodolak View Post
    Yes, I was given the option to manually verify the disc and report it. I submitted the correct title so that it can be fixed.

    The only time I'm not given that option is when a title is mismapped to a title I already own. In that case there's no way to report that the title is incorrectly mapped as that option isn't provided to the user. I would like to see the "Not my disc." option that is present in other scenarios added in this instance.
    Thank you. Reporting with the software is the most important part of this. It's the easiest way for us to track which titles need to be fixed.

    Leave a comment:

  • rdodolak
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    New release which is not recognized ...

    UPC Title Format Error
    8-51789-00353-5 Sleepless in Seattle Blu-ray Unable to identify this disc.

    Leave a comment:

  • rdodolak
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by DanielH View Post
    Are you giving any options to manually verify or report the issue?
    Yes, I was given the option to manually verify the disc and report it. I submitted the correct title so that it can be fixed.

    The only time I'm not given that option is when a title is mismapped to a title I already own. In that case there's no way to report that the title is incorrectly mapped as that option isn't provided to the user. I would like to see the "Not my disc." option that is present in other scenarios added in this instance.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by rdodolak View Post
    That's MoWeb. I just tested my copy from the original 1999 The Nightmare on Elm Street Collection release and the disc comes back as "Unable to identify this disc." UPC for the box set is 7-94043-47882-6.
    Are you given any options to manually verify or report the issue?

    Leave a comment:

  • rdodolak
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by MoWeb View Post
    A Nightmare on Elm Street 5: The Dream Child DVD UPC 794043502026.

    This still reads in the Vudu To Go App.
    That's MoWeb. I just tested my copy from the original 1999 The Nightmare on Elm Street Collection release and the disc comes back as "Unable to identify this disc." UPC for the box set is 7-94043-47882-6.

    Leave a comment:

  • MoWeb
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by rdodolak View Post
    Have you tried it again and does it still work? If it still identifies the disc it will tell you that you already own the title.

    This is why I think the UPC/EAN is important to list because there can be multiple releases of a title. One version may be properly identified whereas the other may not be identified. I've come across that on a few titles where I own several versions of a title.
    A Nightmare on Elm Street 5: The Dream Child DVD UPC 794043502026.

    This still reads in the Vudu To Go App.

    Leave a comment:

  • rdodolak
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by MoWeb View Post
    This is interesting because my A Nightmare on Elm Street 5: The Dream Child DVD read with no problem on 06/21/2013 and converted to HDX. Maybe you should try uninstalling and re-installing.
    Have you tried it again and does it still work? If it still identifies the disc it will tell you that you already own the title.

    This is why I think the UPC/EAN is important to list because there can be multiple releases of a title. One version may be properly identified whereas the other may not be identified. I've come across that on a few titles where I own several versions of a title.

    Leave a comment:

  • MoWeb
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by Woodoo4Vudu View Post
    Here are my bugs

    DVD
    Nightmare on Elm St 5 (Unable to Identify)
    This is interesting because my A Nightmare on Elm Street 5: The Dream Child DVD read with no problem on 06/21/2013 and converted to HDX. Maybe you should try uninstalling and re-installing.

    Leave a comment:

  • Woodoo4Vudu
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Here are my bugs
    -----
    Blu
    The Quest (Unable to identify)
    Mortal Kombat (Unable to identify)
    Midnight Express (Unable to identify)
    Pulp Fiction (Unable to identify)
    The Craft (Unable to identify)
    Superman Returns (Unable to identify)
    Terminator Salvation (Unable to identify)
    Witches of Eastwick (Unable to identify)
    Interview with the Vampire (Unable to identify)
    Sweeney Todd (Unable to identify)
    -----
    Predators (Identifies as Predator)
    Transformers (Identifies as Rise of the Fallen)
    Aliens, Alien 3, Alien Resurrection (Identifies as Alien)
    Lethal Weapon 1,2,3,4 (Identifies as Mad Max 2)
    Conan The Destroyer (Identifies as Conan the Barbarian)
    Clockwork Orange (Identifies as Barry Lyndon)
    The Shining (Identifies as Barry Lyndon)
    -----
    DVD
    The Two Towers Extended (Identifies as theatrical) (Need this to complete extended trilogy)
    Nightmare on Elm St 5 (Unable to Identify)
    Theres something About Mary (Unable to Identify)
    Jingle all the Way (Unable to Identify) (redeemed this on Cinema Now, shows up as HDX on Vudu)
    Hercules in New York (Unable to Identify) (Bare in mind this is the cheap MRA R0 DVD)
    Halloween III (Unable to Identify) (Force Video R4 DVD)

    Leave a comment:

  • SwiftFur
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Star Trek II: The Wrath of Kahn Blu Ray reads as Star Trek IV: The Voyage Home
    Shrek 2 Blu Ray reads as just Shrek
    Paranormal Activity 4 DVD There was a Problem Identifying this Disc.
    Last edited by SwiftFur; 07-07-2013, 05:41 PM. Reason: Added another title

    Leave a comment:

  • rdodolak
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by TACBAMA View Post
    Anyone tried the Dvd of the 80's Fright Night? Does it work? Im thinking about picking up the dvd just to convert this movie to HD on Vudu as I could never see myself paying the outrageous prices the the TT Blu is going for currently. Thanks
    No, it doesn't. It comes back with the following error:

    There was a problem while verifying this disc.

    Leave a comment:

  • JRBTempe
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by TACBAMA View Post
    Anyone tried the Dvd of the 80's Fright Night? Does it work? Im thinking about picking up the dvd just to convert this movie to HD on Vudu as I could never see myself paying the outrageous prices the the TT Blu is going for currently. Thanks
    I did mine using CinemaNow D2D for the same reason, and it worked just fine and ported right over to VUDU via VU. So worth trying on VUDU first and if it doesn't work for some reason, you still have CinemaNow as a fallback.

    Leave a comment:

  • TACBAMA
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Anyone tried the Dvd of the 80's Fright Night? Does it work? Im thinking about picking up the dvd just to convert this movie to HD on Vudu as I could never see myself paying the outrageous prices the the TT Blu is going for currently. Thanks

    Leave a comment:

  • bigdarcher8
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Don't know if this has already been ask before. But I keep getting error reading disk and to take to walmart.

    Leave a comment:

  • rtalbot
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by madmod20061 View Post
    They haven't updated the database in months. Someone from Vudu used to post on here when an update was coming and what movies were being fixed. That seems to be a thing of the past though. If I had to guess they are probably waiting until September to do anything. I'd guess they are using the promotion to get more people to use the service and report more problems so they can do a big update once the beta is over. That's just a guess on my part though.
    Yeah, while we wait for an update for discs that don't work, we're impatient and take them to Wal-Mart and NOT get the 50% off promotion, and by the time they will update the database, we probably won't have the 50% off promotion anymore...

    Leave a comment:

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